Quality Control Supervisor

Crystal Claire Cosmetics Inc. has inspired the industry with its award-winning cosmetics
services since 2004. We embrace research and innovation
• ceaselessly bringing advanced
cosmeceutical technologies and ingredients into our creation.

At Crystal Claire Cosmetics Inc., we take pride in our innovation, expertise, and excellence
in creating the finest cosmetic formulas and packaging solutions for our clients. We partner
with the world’s top leading cosmetics companies in providing full integrated turnkey
solutions. We value and respect individuality and personal initiative where all employees
can develop, grow, and achieve their career goals.
Join us, and be the sparkle of our team!

Job Title: Quality Control Supervisor
Department: Quality Control
Wage Category: Annual Salary with Benefits
Report to: Quality Control Manager
Location: 165 Milner Ave, Scarborough, ON, M1S 4G7
Annual Salary: $50,000 to $55,000

Duties and Responsibilities

- Supervise daily QC activities, including raw material and packaging component testing, bulk testing, filling and packaging line inspection, and product release activities.

- Ensure QC activities are performed in compliance with GMP/GLP requirements, established SOPs, quality standards, and applicable regulatory requirements.

- Supervise, train, and provide guidance to QC personnel to ensure proper execution of testing procedures, inspections, documentation, and quality control activities.

- Monitor QC workflow, assign daily tasks, and ensure testing and inspection activities are completed accurately and within established timelines.

- Assist in investigating deviations, out-of-specification (OOS) results, non-conformances, and customer complaints. Support root cause analysis and implementation of corrective and preventive actions (CAPAs).

- Coordinate with relevant departments to resolve quality-related issues and ensure timely communication of inspection and testing results.

- Supervise QC activities related to line trials, first production batches, label claim determinations, stability studies, and compatibility studies.

- Review testing results, inspection records, and QC documentation to ensure accuracy, completeness, and compliance with established specifications.

- Support the evaluation of product quality based on approved specifications and historical performance. Assist in reviewing range boards in collaboration with relevant departments.

- Monitor QC performance, identify opportunities for process improvement, and support the implementation of corrective actions to improve efficiency and quality.

- Ensure QC testing and inspection activities are completed within established cycle times and promptly escalate any delays or quality concerns to management.

- Assist in preparing, reviewing, and updating QC SOPs, test methods, protocols, and other GMP-related documentation.

- Ensure QC equipment and instruments are properly maintained, calibrated, and used in accordance with established procedures.

- Support internal and external audits by ensuring QC documentation, records, and practices meet applicable quality and regulatory requirements.

- Perform other related duties as assigned by management.

Qualifications

- Bachelor's Degree in Chemistry, Biology, Pharmaceutical Sciences, or a related scientific discipline, or equivalent education and experience.

- Minimum 3–5 years of relevant quality control experience in a GMP-regulated manufacturing environment, preferably in the cosmetics, pharmaceutical, or personal care industry.

- Previous supervisory or team leadership experience is preferred.

- Proficiency in Mandarin and English, both written and verbal, is required.

- Good knowledge of GMP/GLP requirements, quality control procedures, and applicable regulatory standards.

- Experience with raw material testing, packaging component inspection, bulk product testing, and finished product quality control.

- Familiarity with deviation investigations, OOS investigations, CAPA processes, and quality documentation.

- Strong organizational, problem-solving, communication, and interpersonal skills.

- Ability to supervise daily operations, prioritize multiple tasks, and meet established deadlines.

- Proficiency in Microsoft Office and general computer applications.

- Ability to work independently and collaboratively with cross-functional teams.

- Strong attention to detail, adaptability, and commitment to continuous improvement.

We care for our employees:
• Convenient public transit (bus stop right outside the facility)
• On-site free parking
• On-site gym
• Employee Health Benefits
• Corporate Discount Program
• Group Retirement Saving Plan / Deferred Profit-Sharing Plan (GRSP/DPSP)