Afternoon Operations Manager

Afternoon Operations Manager

Job Location: Mississauga

Position Type: Onsite

Shift Hours: Monday to Friday; 4:00pm – 1:00am

Compensation Range: $27.88 – 37.57 hourly

We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

What Will You Do?

• Oversee the activities of the Operations team during the night shift. This includes supervision, recruitment and discipline of personnel, communication with staff, probationary and annual staff performance evaluations, dealing with employee issues and concerns, managing the movement of freight and overseeing the terminal operations during day and evening shifts.
• Oversee and plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free.
• Develop and maintain SOP’s as necessary as per company standard
• Attend the weekly Operations meeting, and give notice when unable to attend (currently help on Wednesday at 3:00pm, but schedule may change
• Move and monitor freight according to delivery schedules and appointment times. Work closely with Driver services, Dock, Yard and Operations Team to ensure priority of loading.
• Document all employee communication regarding discipline. Work with HR Advisor to administer all employee discipline when necessary.
• With the assistance of the Management team in the operations department, plan, monitor and schedule staff to ensure all positions are covered.
• With the assistance of the Management team in the operations department, review driver bid runs and assign equipment to drivers when necessary.
• Prepare an analysis of all KPI indicators to measure and improve delivery operations.
• Responsible for complete knowledge of dispatch system, routing and dock procedures paper flow. Ensure that all company policies are followed by the operations team to ensure proper customer service.
• When necessary, assist: the Terminal Manager with projects.
• Constant open communication with all operational staff to ensure that operations continue to run smoothly and efficiently.
• Work with the other terminals and communicate with both Operations Managers to consistently improve freight flow and communication.
• Monitor and analyze all opportunities to cut costs and improve efficiencies.
• All other duties as required.

Who Are We Looking For?

• Previous experience working the night shift
• Understanding of routing, OS&D, dock, yard procedures, in addition to paper flow as it relates to the operation.
• Excellent communication skills, verbally and written. Ability to provide praise and constructive criticism.
• Quality decision making skills.
• Positive attitude with proven people skills.
• Dispatch and operational background is a must.
• Ability to remain calm in high demand peeks.
• Fluent computer skills, including dispatch software, Microsoft Office, and spreadsheet- based programs.
• Strong time management and organizational skills including planning and scheduling.
• Cross-training for the ability to cover for operational positions where need be.

Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness

• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)