What needs to be done? Provide technical support during repair and/or installation, at customers’ sites, of Howden’s equipment to ensure standards are met and the integrity of the equipment is maintained. Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents. Work to improve Howden responsiveness to customers by being available to make sales calls, perform technical walkdowns, and provide solutions to customers that distinguish Howden’s proposals and capabilities. Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services. Maintain close working relationships with customers in order to understand the competitive marketplace and suggest plans / programs to leverage...