2 Customer Service jobs

Milani Plumbing, Heating & Air Conditioning. The lower mainland's largest plumbing, heating & air conditioning service company is seeking a Plumbing Service Manager. With more than 100 service trucks on the road, we field a large volume of calls every day from people all over the Lower Mainland that need our help with their plumbing, drainage, heating and Air Conditioning Service. We are looking to fill open positions within our organization that requires people with great communication skills. The right candidate is expected to direct daily operations of the Plumbing Department by successfully performing the following tasks, duties, and responsibilities: Work with managers hiring new team members Manage on-call schedule and manage technicians during on-call periods Complete training with technicians Complete ride along calls to develop team members Assist managers with Dispatch/CSR meetings. Deal with customer service and customer opportunities, if required. Maintaining high ratings on all review websites. Quickly and effectively responding/attending to any issues on Projects or service calls Manage projects that fall within your team's scope. Identify areas where the Company can improve and streamline different processes to increase sales, profitability, customer satisfaction, productivity, and employee satisfaction. Implement policies to improve these areas and follow through with the implementation. Make sure employees are following existing policies and enforce all other Company policies. Increase sales by motivating employees to sell more/better sales processes. Reinforce safety training Team building and morale, maintain the Company's brand and core values to the highest standards. In the future assist with plans of expansion to other locations and services. Any other miscellaneous duties required by the Operations/Human Resource Manager by the Company. Candidates should have the following skills : Excellent communication skills are required experience in customer service and sales ability to use spreadsheets, outlook, excel, word ability to multitask and problem solve have good composure during busy periods sales over the phone Have great phone presence and enjoy educating our customers Have a great attitude and a positive, energetic personality Ability to work long hours, weekends and/or early mornings as required. Ability to work under pressure Excellent communication skills are required Clean, safe driving record. Highly organized with exceptional follow-through abilities. High integrity with advanced social skills and ability to make solid connections. Plumbing/HVAC knowledge an asset. We provide : Uniform Cell Phone Competitive Wages Extended Medical/Dental Training Opportunities for advancement Vacation pay Flexible work schedule Job Diversity While we thank all candidates for their interest, only those who most closely match our requirements will be contacted

Milani Plumbing, 5526 Kingsway, Burnaby, BC. Vancouver’s largest plumbing service company is seeking 1st, 2nd,3rd and 4th-year plumbers as well as experienced red seal residential service plumbers that have previously complete residential plumbing service. With more than 100 service trucks on the road, we field a large volume of calls every day from people all over the Lower Mainland that need our help with their plumbing, drainage, heating and Air Conditioning Service. We are looking to fill open positions within our organization that requires people with great communication skills. Our company’s customer base is continuing to grow and expand and we are experiencing an increase in service calls for residential plumbing service. We have several positions available immediately to meet the increasing demand for our loyal customers. We are looking for outgoing and dependable individuals to help meet the needs of our customers. We are looking to fill this position immediately. Job Duties : You must have experience in some or all of the following: Fixture installations (taps, sinks, toilets, etc.) Sewer line and drain tile cleaning (use a mainliner, camera, hydro flush) Troubleshoot leaks and re-pipe water lines Plumbing installs and retrofits Hot Water tank installation and troubleshooting Install, repair and maintain plumbing fixtures and systems Measure, cut and thread pipes using machines Join pipes using couplings, clamps, screws, bolts, cement or and welding equipment Test pipes for leaks using air and water pressure gauges Read blueprints to determine the layout of plumbing system, water supply network and waste and drainage systems Locate and mark positions for pipe connections Simple drain cleaning (kitchen sinks, toilets, etc). Cut an opening in walls and floors to accommodate pipe and pipe fittings Education, Experience, and Language : Min. 5 years of relevant experience. Must be functional in English. Skills Requirements : Ability to work long hours, weekends and/or early mornings as required. Ability to work on-call as required. Ability to work under pressure and in all weather conditions Ability to offer extended services to our customers Heavy lifting may be required at times. Excellent communication skills are required as well as the ability to troubleshoot on plumbing. Clean, safe driving record. Highly organized with exceptional follow-through abilities. High integrity with advanced social skills and ability to make solid connections. Be bondable We provide : Uniform Cell Phone Competitive Wages Extended Medical/Dental Training Truck with Gas Card Opportunities for advancement Vacation pay Flexible work schedule Job Diversity Milani Plumbing Drainage & Heating Ltd. is an equal opportunity employer! While we thank all candidates for their interest, only those who most closely match our requirements will be contacted   In order to qualify for the signing bonus, you must have a valid gas b or plumbing red seal ticket, 5 years experience and work for a minimum of 6 months.